Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it—unused, unworn, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at:
sherry800tyri@gmail.com

If your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package.
Items sent back without prior return authorization will not be accepted.

For any return-related questions, you may contact us at the email address above.

Damages or Non-Delivery

Please inspect your order upon delivery and contact us immediately if:

  • The item is damaged, or

  • The item was not received.

In cases of non-delivery or shipping loss, the shipment is covered by carrier insurance/trade assurance. Customers may file a direct claim with USPS to recover the full amount.

To avoid duplicate refunds, we are unable to issue a refund when the customer is eligible to claim compensation directly from USPS.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care or beauty products

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us before requesting a return.

Sale items and gift cards are non-returnable and non-refundable.

Exchanges

The fastest way to receive a different item is to:

  1. Return the original item (subject to approval), and

  2. Place a new order for the desired product.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must still meet the standard return conditions:

  • Unused and unworn

  • With tags

  • In original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved:

  • The refund will be issued to your original payment method within 10 business days.

  • Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at:
sherry800tyri@gmail.com